To secure your reservation at Ndole Bay, we require a minimum deposit within 7 days of booking.
If you are booked on a charter package, full payment is required within 10 days of charter departure confirmation. This will be comunicated when seats have been filled to garauntee the pricing. Please ensure Proof of Payments are emailed in advance to your arrival.
We encourage clients who do not wish to carry large amounts of cash with them to make a bank transfers PRIOR to arrival, this means you can do any or all activities without worrying about if you have enough cash to cover your stay once you arrive.
Cancellation Policy
In the unfortunate event you need to cancel your stay, please note the below;
Cancellation received:
More than 90 days before stay: Full refund
90 - 31 days prior to arrival : 50% cancellation fee
31 - 0 days: 100% cancellation fee.
If a booking has been cancelled and rebooked to another date, please note that any further cancellations will forfeit the deposit in full.
Any funds held in credit based on a future stay that have not been refunded by request of the guest, the stay must fall within a year of the deposit date or funds will be forfeited, unless otherwise agreed with management. Once a deposit is paid, it is automatically assumed that you have consented and agreed to abide by these policies.
Final bills must be settled prior to departure (Zmw cash or credit card). We cannot accept USD cash payments as of January 2026. Credit card payments are available on site. If you are an international guest, then payment can be made prior to arrival into a USD account, any payment made on site must be in local currency or card.
Note: We do not offer credit to any individuals or companies without a set prior contract in place.
Please note that any park entry fees must be paid in cash only, the Department of National Park does not have any other modes of receiving payment and we cannot accept bank payments for fees into our account as they are then subject to taxes.
Please be aware that all boat and charter payments must be paid in full prior to your arrival or else we cannot offer you this service.
